Privacy Policy

Tradebox Limited is committed to respecting and protecting the privacy of visitors to our websites as well as the privacy of our actual customers.

For visitors, we’ve structured our websites so that, in general, you can visit us on the web without identifying yourself or revealing any personal information.

For customers, once you choose to provide us with personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with Tradebox Limited.

Website Visitors

What information do we collect?

When you visit our website, our web server collects basic user information about you that includes your ISP’s domain, the time you accessed our website and the pages from within our website that you visit.

We may at times also use cookies, which are small pieces of information that a website can store in a designated file on your computer. Cookies allow a web application to respond to you as an individual.

How do we use this information?

The basic user information collected is used to help us analyse web traffic and to improve the content of our website. Cookies may be used to facilitate your customer interaction with us. For example, we may use a cookie on the landing page of products sold online which record the customer information that is required on the order form, and then forward this information to our internal sales tracking database.

We may from time to time disclose to third parties’ aggregate information on our website’s traffic profile. For example, Internet advertising companies may require this data to help us better target our advertisements on our website(s) and/or other websites.

Note that our site provides links to products and services offered by other companies; the company’s website that you link to will be able to determine that you linked from our website.


What information do we collect?

When you sign up for Tradebox Limited’s services, you provide us with both contact and business information. Contact information typically includes your name and a contact email address. Business Information typically includes business name, address, VAT number, telephone number and details about which platforms you sell on and other IT systems your business uses.

If you are a user of Tradebox software we will also collect system information from the computers the software is installed upon such as the operating system used, anti-virus software installed and the computer name. We will also collect information about the Tradebox software on your computer, for example the licence number, how many channels are used and how the software has been configured. This information is used by the Tradebox to assist in any support issues you may have.

All information downloaded by the Tradebox software (your buyer’s order details and personally identifiable information such as billing address, shipping address, emails, telephone numbers etc) is stored locally in an encrypted database on your computers. For the avoidance of doubt, Tradebox is a desktop application which runs locally on your computer; it is NOT a cloud-based system.

While you are a Tradebox Limited customer, we manage information with regard to your account status, choice of services and customer logs. In addition, we may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

How is this information stored?

All customer information is stored in compliance with the General Data Protection Regulations (GDPR).

How do we use this information?

We use the contact information you provide us with to establish our service for you. We create and maintain other information such as customer account status, choice of services and customer logs in the normal course of providing a service.

Tradebox Limited may share customer information with selected partners/third parties, for example, to provide you with information about products that might be of interest to you or to enable you to take advantage of special partner programs. Tradebox Limited may also use customer information to provide customers with system information or information about new or upgraded products.

We will not otherwise disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with or bring legal action against someone who may be causing harm or interfering with the rights or property of Tradebox Limited, our customers, or others, or where Tradebox Limited has good belief that the law requires such disclosure.

Neither will Tradebox Limited, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Tradebox Limited stores or transmits for its customers. The circumstances under which Tradebox Limited will disclose such electronic customer communications are when:

  • It is necessary in order to provide service to the customer;
  • It is necessary to protect the legitimate interests of Tradebox Limited and its customers;
  • It is required to cooperate with interception orders, warrants or other legal processes that Tradebox Limited determines in its sole discretion to be valid and enforceable; and
  • It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Tradebox Limited and appear to appertain to the commission of a crime.

This site uses Google Analytics to track information about the users that use this site. We only use this information to see how many people use the site, how they found us and some other information to help make this site better. You can see a full account of what information Google Analytics tracks and what it is used for in this post on their developer site.

Tradebox Limited disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Tradebox Limited will, however, review, delete or block access to communications that may harm Tradebox Limited, its customers or third parties. The grounds on which Tradebox Limited may take such action include, but are not limited to, actual or potential violations

If you have any questions, complaints or requests regarding your data privacy including the right to be forgotten please contact:

The Data Controller, Tradebox Limited 18a – 20a Union Quay, North Shields, NE30 1HJ